Privacy Policy

1. Who we are

This website is operated by ON Call Automations LLC ("On Call Automations," "we," "us"), 105 George Bush Blvd, Delray Beach FL 33444. Email: oncallautomations@gmail.com. Phone: 561-797-2628. This Policy explains how we handle personal information collected through this website and related communications.

2. Information we collect

Contact forms and audit requests

When you request a free audit or contact us, we collect the information you provide: business name, contact name, business email, phone number, industry, and optionally your approximate monthly call volume, current phone provider, and message.

SMS consent information

If you check an SMS consent box, we record which consent you gave (informational and/or marketing), the disclosure language and version shown, the date and time, and the form you used.

Business contact details and voluntarily supplied information

Information you share by email, phone, text, or during consultations, such as details about your phone system and business operations.

Technical information

Our hosting provider may automatically process basic technical data (such as IP address, browser type, and request logs) to deliver and secure the website. We do not currently use analytics, advertising, or tracking cookies. See our Cookie Policy.

3. How we use information

• To respond to your inquiry and provide a requested audit or consultation.
• To schedule and communicate about appointments and services.
• To send text messages only as you have consented (see our SMS Terms).
• To prepare proposals and service agreements.
• To maintain consent and opt-out records, and to comply with legal obligations.
• To operate, secure, and improve this website.

4. Service providers

We share information with service providers as needed to respond to inquiries, provide services, and operate our business. These include:

• Website hosting and infrastructure providers.
• Our CRM and communications platform (GoHighLevel), which stores lead records and sends messages.
• Telecommunications and SMS carriers and registration partners needed to deliver calls and texts.
• Email tools used to communicate with you and arrange consultations.

We share information with these providers for the purposes described in this Policy, subject to applicable service agreements and legal requirements. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. The restrictions on mobile opt-in information and SMS consent in Section 5 apply to these disclosures.

5. SMS and mobile information

Mobile opt-in information and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared only with service providers that help us deliver the messaging service (such as our communications platform and telecommunications carriers), and only for that purpose. All other categories in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing.

You can opt out of texts at any time by replying STOP. Reply HELP for help.

6. Client data

When we provide services to HVAC and plumbing companies, information about their callers is processed on behalf of that client under a separate written agreement. Each client's data is kept separate, and each client is responsible for its own messaging consent, brand registration, and caller relationships.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, managing business relationships, providing services, maintaining records, resolving disputes, and meeting applicable legal, tax, and recordkeeping obligations. Retention depends on the type of information, the nature and duration of our relationship with you, and applicable requirements; there is no single retention period for all records.

Consent and opt-out records may need to be retained to document consent, honor opt-out requests, and meet applicable obligations, including after other contact records are no longer needed. Requests to delete information are considered subject to applicable law and any legitimate recordkeeping or legal requirements; deletion is not necessarily immediate or automatic.

8. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

You may request to access, correct, or delete your personal information, or opt out of marketing communications, by emailing oncallautomations@gmail.com or calling 561-797-2628. We may need to verify your identity. Marketing emails, if sent, will include an unsubscribe option.

State privacy rights

Depending on your state of residence and whether the relevant privacy law applies to ON Call Automations LLC, you may have additional rights to access or obtain a copy of your personal information, know how it is collected and used, request correction or deletion, or opt out of certain uses such as the sale or sharing of personal information, targeted advertising, or certain profiling. These rights are subject to the conditions and exceptions of applicable law. We do not sell personal information or use it for targeted advertising.

To submit a privacy request, email oncallautomations@gmail.com or call 561-797-2628. We may need to verify your identity and, where permitted, the authority of an agent acting on your behalf. Where applicable law provides a right to appeal a denied request, you may contact us using the same details to submit an appeal. We will respond as required by applicable law and will not discriminate against you for exercising protected privacy rights.

10. Children

This website is intended for businesses and is not directed to children under 13. We do not knowingly collect their information.

11. Where information is processed

We are based in the United States, and our service providers may process information in the United States or other countries where they operate.

12. Changes

We may update this Policy. Changes are effective when posted with a revised effective date.

13. Contact

ON Call Automations LLC
105 George Bush Blvd, Delray Beach FL 33444
oncallautomations@gmail.com · 561-797-2628